Tele-Investigation Audit

What is Tele-Investigation Audit?

Tele-Investigation & Remote audit for Supplier VerificationTele-investigation Audit is done remotely, usually by a third-party professional inspection team. It helps you verify the manufacturer’s authenticity by checking company information, licenses, and certifications.

A tele-investigation service can check if the supplier has legal business documents. Otherwise, you may risk shipping delays and poor product quality. Moreover, a scam supplier or manufacturer may sell you inferior products or even cheat your money. Hence, hiring an expert tele-investigator gives you peace of mind when dealing with first-time suppliers.

Why Do You Need Tele-investigation Audit?

Appointing a professional tele-investigation auditor is crucial for all companies. It ensures the extra safety of your product order. Let’s see why international companies need tele-investigation.

1. To Verify The Reliability Of First-time Supplier

You might feel uncertain and worried when buying from a China supplier for the first time. It is when you need a tele-investigation service to check if the company exists.

The tele-investigator will examine if the supplier is legitimate. This inspection process blocks scammers or unethical suppliers from cheating your money.

2. To Avoid Miscommunication

If you’re from another country, you might have little to no knowledge of the China business culture. Poor English and unclear translations will cause miscommunications, confusion, and disagreement. You may think, do they really know what you want?

Appointing a tele-investigator will help solve communication issues and allow better negotiation. Your vendors could understand your requirements better to supply your need.

3. To Make Efficient and Accurate Deals

You might not understand the suppliers’ language, business culture, and etiquette. So, a professional tele-investigator will discuss with the supplier in their prime language.

These experienced investigators could also benefit you better with their knowledge of international trading. You could save hassles by preventing lengthy and costly trading processes.

4. To Conclude Business Negotiation

A tele-investigator will assist you in completing commercial talks with your Chinese vendors. He could aid in achieving mutual understanding and decision. Hence, you will have a good partnership with your supplier.

How To Perform Tele-investigation Audit or Remote Audit?

A tele-investigator will need to interact with both supplier and customer. There are specific ways to reach the supplier and get all the required information. Below are some tools used by tele-investigators:

A. Phone Call / Video Call

Phone calls are the most common and direct way of reaching the supplier. Tele-investigators will ask questions and obtain information through phone calls without traveling far. This verbal communication method is easier and faster, saving you more costs and time.

B. Email

Tele-investigators may reach the supplier through email on behalf of the client. This communication tool is effective when sending or receiving formal messages or documents. But, the drawback is that the supplier or vendor may reply later than expected.

C. Investigation On Internet

Tele-investigation also provides an online research service to review the supplier’s reputation. It includes researching social media, online shopping, and other review sites. They will identify the supplier’s trustworthiness so you can prevent being scammed by a fraudster.

What’s Included In A Tele-Investigation Or Remote Audit Report?

In a tele-investigation, tele-investigators will conduct an inspection report. It is based on the information they get from the supplier or manufacturer. Let’s see what is included in a tele-investigation or remote audit.

A. Company Basic Information & Legal Information

During tele-investigation, tele-investigators will ask for the supplier’s general information. It includes

  • Company Basic Information: Supplier Name, Website, Address, Company Establish Date, and Registered Fund and verify these information on National Enteriprise Credit Information Publicity System or other government publicity system.
  • Sales and Marketing Information: Annual Sales, Major Products, and Major Market
  • Staff Information: Number of direct board members, engineers, salespeople, technical support, workers, QC, and office staff
  • Quality System, like any ISO Certification

After the inspection, the tele-investigators will provide their comments and overview of the company. You could know the company better without needing an on-site visit to the companies.

B. Company Contact Information

Tele-investigator will ask for the company owner’s or general manager’s contact information. It includes phone numbers, email addresses, and fax.

This information enables easier communication in the future and is essential for the tele-inspection report.

C. Company’s Official Documents

The tele-investigator will need the company’s official documents from the supplier. For example, the business license, export license, and tax registration file are all basic legal documents. They will be listed in the tele-investigation report, giving you a more complete and informative report.

D. Bank Information

Tele-investigator will scan and record the permit account of the supplier. The inspection report will also include the bank and registered company names.

Any future trading will be based on this verified bank information. You could prevent suppliers from cheating your money or those who request you to transfer to a different bank account.

E. Evidence Of Information From The Internet

Next, the tele-investigation will be conducted using the internet to check the company’s credibility. Tele-investigator will identify the supplier’s location in Google Maps.

Besides, tele-investigators will check the registered number on the company’s business license. It can be done through the enterprise credit information publicity system.

F. The Office Or Factory Workshop Environment

Tele-investigator will conduct a site inspection to examine the working environment. He will also take site photos and provide them in the inspection report.

G. Product Order & Process Information

The tele-investigator will ask the suppliers some questions depending on the type of business. Examples are questions related to the manufacturing process, like

  1. Product development
  2. Incoming material information
  3. Manufacturing process
  4. Quality control and final inspection
  5. Order information like the minimum order required in quantity or dollar
  6. Accepted payment method
  7. Nearest airport
  8. Test report of product
  9. Delivery or loading condition

H. Other Tele-Investigation Report Check Points

A professional tele-investigation company will generate a complete inspection report. It should include images of these inspection points:

  1. List of certificates available
  2. On-site inspections like factory area, office area, production line, and packaging line
  3. Raw materials and warehouse inspections

Why Get Tele-Investigation Audit Service from AQI Service

  • Check the reliability of the first-time supplier
  • Understand whether your supplier is an agent or a manufacturing company
  • Prevent fraudulent or scam suppliers
  • Know the supplier’s manufacturing ability and experience
  • Examine if your supplier has required certification
  • Choose the best supplier for your purchase need
  • Ensure better cooperation, communication, and negotiation
  • Guarantee product quality and manufacturing procedure

Learn more from the Tele Investigation Audit Report Sample